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Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics Thomas Tullis, William Albert
Publisher: Morgan Kaufmann

Effectively measuring the usability of any product requires choosing the right metric, applying it, and effectively using the information it reveals. In part one of Metrics for Heuristics, Andrea Wiggins discussed how designers can use Rubinoff's user experience audit to determine metrics for measuring brand. He is co-author of the books Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics (2008) and Beyond the Usability Lab: Conducting Large-scale Online User Experience Studies (2010). Http://www.developsense.com/resources.html#exploratory; Cox, R., Duisters, P., & van de Laar (2011). Tullis and Albert provide insightful details on how to collect, analyze, and present usability metrics. Observing the User Experience: A Practitioner's Guide to User Research. Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics – by Tom Tulis & Bil Albert. Resources on Exploratory Testing, Metrics and Other Stuff. Measuring The User Experience Tom Tullis and Bill Albert (2003). There are a few good books out there on measuring UX, but I'd start with Tom Tullis's Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics . Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics.